My paid subscription disappeared. What should I do?
This can happen if the subscription was purchased while you were in the app without signing into an account (in guest mode).
In this case, the subscription is linked to your Apple ID or Google account in the store, but is not linked to your in-app profile.
After some time, the app may not recognize the purchase, and access to premium features disappears.
The subscription is always stored in the App Store or Google Play. If you sign in with a different account or in guest mode, access may not appear even if the subscription is active.
What to do
1. Open the Progress tab in the app
2. Tap the ⚙️ icon in the upper left corner
3. On the screen that opens, tap Sign Out (in the upper right corner)
4. After signing out, sign in again via Sign in with Apple or Google
After signing in, the app will automatically check the subscription in the store, and access will be restored.
We recommend always signing into the app via Apple or Google. This way the subscription is saved to your account, and it's easy to restore even after reinstalling the app or changing devices.
Didn't find your answer? Contact us:
support@lisn-app.com