Can I get a refund if the purchase was made through the website instead of App Store or Google Play?
If payment was made through the website or direct payment, such subscriptions are not managed through the App Store or Google Play.
In this case, you need to contact app support so we can verify your subscription.
What to do
Write to support directly from the app.
1. Open the Progress tab
2. Tap the ⚙️ icon in the upper left corner
3. In the window that opens, select Contact Support
The message will be sent along with your account ID, and we'll be able to find your subscription in the system and verify payment information.
If you write from regular email or a different account, we may not always be able to identify the subscription, so it's better to contact support from within the app.
If you have a receipt or payment email, you can attach it to the message — this will help find the purchase faster.
Didn't find your answer? Contact us:
support@lisn-app.com